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The demand of fast and competent help grows at increasing complexity and dependency of IT. p/use follows a new way in this section.
The provision of an suitable and easy to use application is the first step to implement cost-efficient and fast user requirements, which can be operated by the user to carry out many routine activities.
Furthermore, the integration of modern remote-support-software allows the user within the support-times to get direct support at the service desk to solve problems fast and efficient.
Because of the unique concept of p/use the end-user himself can work on another desktop or workspace, if an hardware failure occurs, simply by using his stick. This reduces the need of cost-intensive on-site-services to a minimum and will be only necessary in exceptional cases.
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Objectives
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easy self help
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fast reaction times
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transparent work on tickets for the user
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transparent SLA
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detailed reporting about service quality and reaction times
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service components
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p/use User Control Center
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ITIL conform multi-level service-desk
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Remote Support Invocation
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Ticket System Integration
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